Patient Charter for The Holly Tree Surgery 42 Boundstone Road Wrecclesham Farnham Surrey GU10 4TG England UK United Kingdom

PATIENT CHARTER

Our commitment to you:

We aim to provide easy access to a GP, same day access if you wish.

You can expect to be treated with respect.

Your rights to confidentiality will be respected at all times.

You are entitled to access to your medical records as laid out in the Data Protection Act.

You can expect to be offered explanations and information about your health, illnesses and treatments.

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Your responsibilities to us:

We expect you to treat the doctor’s and staff with the same respect and courtesy that we show to you. You have a responsibility to attend appointments that you have made or to notify us if you are unable to attend.

You should only request a home visit if unable to attend surgery for medical reasons.

Misuse of the services we provide will ultimately be to the detriment of all in our community..

You should notify us promptly of any changes in your personal details, especially of a change in telephone number.

You can expect to be offered explanations and information about your health, illnesses and treatments.

Access to Medical Records

You are entitled to access your clinical records or any other personal information held about you. Please ask at Reception for an “Application for Access to Medical Records” form.

There is no charge to view your records if they have been updated in the last 40 days.
There is a charge of £10 to view your records if they have not been updated in the last 40 days.

If you want a copy of the health records, there is a charge of 20p per copied sheet.
The maximum fee will depend on how the records are stored:

on computer: maximum £10
partly on computer and partly in another form: maximum £50
totally in another form: maximum £50

Confidentiality and Data Protection

Confidentiality is observed by all members of the practice at all times. All patient consultations and records are confidential and all staff are fully trained in confidentiality.

The practice is fully registered under the Data Protection Act. Information in your medical records is kept confidential at all times and only disclosed to others for purposes related to your healthcare (except where you have given permission). However there may be occasions when information may be used for audits and preparing statistics on performance and activity (in which case steps are taken to ensure patients are not identified). If you would prefer for your information not to be used in this way, please notify the Practice Manager.

Holly Tree Surgery – Freedom of Information Act Model Publication Scheme

Data is held about you on paper and in computer records. The purpose for which this data is held is the provision of patient care in NHS hospitals or community services, family practice or in private health care institutions.

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